shipping, terms & conditions
no soaps listed on this website are intended to diagnose,prevent, treat or cure any skin conditions. please select soaps while exercising caution, paying special attention to the ingredients for any known allergens. if any irritation occurs, discontinue use immediately.
all funds are in u.s. dollars. we accept mastercard, visa, discover, american express & paypal as validforms of payment.
orders are shipped within the u.s. at the current time. the usps can not ship to p.o. boxes so please specify a u.s. address only. sorry, no international orders at this time.
orders are processed after we receive payment confirmation. items are shipped within 1-2 business days after confirmation, excluding sundays or holidays. you will be notified via email when your order has been confirmed and again with tracking information when the order has shipped.
items ship usps first class (upto 16 oz) and usps priority mail (16 oz or more) only at this time. please allow 3-5 business days for delivery. item weights shown are an estimate for the soap bar and related packaging. orders are packed as efficiently as possible, combining orders when possible.
due to the nature of these personal items, there are no refunds or exchanges. please make your selections with care. we know there are always exceptions though. if a mistake is made when ordering, please contact us as soon as possible at firstname.lastname@example.org and we will be happy to halt your order or make any corrections necessary.
if an item/order was damaged during shipment or if your order was filled incorrectly, please contact us upon receipt at email@example.com so everything can be addressed fairly.
paypal is the sole payment processor. you do not need a paypal account to order. coXistence soaps does not store or record any financial information.
please refer to paypal's website for the advantages and buyer protection that you can benefit from for this sites' checkout and across the internet.
- we try to keep our inventory stock levels current, however on occasion we may oversell and are forced to back order the high moving items or we can refund you what you paid - your option.
- handcrafted soaps are made to use, not to store! they contain all natural oils without chemical preservatives so soaps will go rancid over time (usually after 1-3 years from production). we use a 6 month time frame, after production, to ensure a premium product and experience for you. as long as the "best by" date is adhered to, there won't be any issues. if you plan to use the soaps after this date indicated on the label, use at your own risk! please contact us at firstname.lastname@example.org if you have a question regarding a soap's expiration date.
- as with all homemade soaps, do not allow the bars sit in a puddle of water or a wet soap dish after use. this will cause the bar to start dissolving which will leave some of the bar mushy and gel-like. what's left is safe to use but will not last nearly as long in your shower or bath. don't waste a good thing! an affordable solution is a suction cup soap dish in which the bottom has openings for water to drain and can be found in most dollar stores, walmart & amazon.com, or simply put place bar in a dry location in between uses.
- please contact us at email@example.com if you have any questions or concerns about these terms & conditions, shipping, taxes or the website in general at firstname.lastname@example.org. we strive to provide an easy to navigate, accurate to the best of our knowledge and a safe, secure and enjoyable shopping experience!
2017 coXistence soaps llc
770 newfield st., suite 6, middletown, ct 06457